Okay, after going on and on about how wonderful the Acer tablet is, we ended up having to take it back to the store. Before I begin, I do want to say that for the biggest part, it was our fault. In order to access the apps store you must first have a Google account. Well, my 11 year old son created the account, wrote the user name down, but not the password. We didn't think too much about it until he decided six months later to use this to gain access to his tablet. Once he activated this on his Acer and we attempted to access it too many times, well, I guess you probably already know...it labeled it as "too many patterned attempts". We contacted Google trying to see if they would send us the password. Unfortunately, my son couldn't remember where he put his username, so we took a guess and gave Google the wrong information. That did not get us very far at all. We did end up finding his user name, a little too late. The only thing we knew to do was take it back to Best Buy. The gentleman was very nice and helpful. He did discover that the "power" button was not working properly, that is why I said it wasn't entirely our fault. After 30 minutes and several attempts to unlock/reset it, we were told it would have to be sent off for "repair". It should be back in two weeks. Lesson learned: don't let an 11 year old set up any kind of account and expect them to write down or remember their password. We also found out that since a one year manufacture's service plan was purchased with the device, it had to be sent off for repair. However, if the device would have been bought without the extra one year manufacture's service plan, the store would have simply exchanged it for a new one. Hmm?